TERMS AND CONDITIONS

 

1 – General information

Chloe Rose will provide services to the Client(s), providing the Client(s) has/have assessed all the risks that may occur.

 

2 – Booking and payment

a. A booking fee is required upon return of this booking form (non refundable subject to Paragraph 4c).
Completion of this form alone will not secure your booking and the date may be booked by other parties.

b. A date may only be considered reserved once a completed booking form has been received and funds are cleared. Until that point dates cannot be guaranteed. If a date is no longer available any booking fee received will be returned to the sender with no further liability on either party.

c. The full balance is payable no later than 30 days prior to the date of your event. In cases where a booking has been made within the 30 day period, the full (non refundable) balance is payable. Failure to pay the final balance within this period will cancel your booking and the full price agreed will become chargeable.

 

3 – Travelling expenses

a. All packages include travel expenses up to 60 miles from our studio (BN24). For distances greater than this we reserve the right to charge a fee for any further motoring or rail expenses.

b. For commissions beyond 80 miles of our studio (BN24) accommodation must be provided by the client for the night of the wedding and the night prior to the wedding or costs to cover such stay.

 

4 – Cancellations

a. Events sometimes need to be cancelled. The Client(s) may cancel this booking at any time by giving written notice to Chloe Rose.

b. Refunds are only available if it is requested in writing and sent by recorded delivery within fourteen days of booking only.

c. Cancellation charges are as follows;

More than two calendar months prior to the date = booking fee only.

Less than two calendar months prior to the date = full amount.

 

5 – Filming the day

a. Any variations in the times, dates, or to the planned event that may impact on the booking form should be communicated to Chloe Rose as soon as possible.

b. The Client(s) must obtain permission to film at any given location where filming will be required and the Client(s) is responsible for any fees levied at the various locations.

c. Arrangements should be made for all venues to be accessible by Chloe Rose Videos at least one hour before the time of each event; this is to be arranged by the Client(s).

d. While every effort will be made to get the best position for the camera(s) to film the event this may not always be possible if restrictions are imposed upon us on the day. Chloe Rose cannot guarantee coverage of any particular individual or group during the day.

e. We use broadcast quality well maintained equipment, however we will not be liable for any Radio Signal losses, Battery failures, equipment failure and or material defects which are beyond our control. In the unlikely event of a total video failure our liabilities are limited to a refund of all monies paid by the Client(s).

f. Every effort is made to ensure perfect colour and lighting reproduction, but certain conditions may not be accurate such as mixed indoor and external lighting, hard shadows, and low lighting conditions. With these factors beyond our control, we will endeavour to produce the best image possible. In the case that a particular segment of the event is either not recorded, partially recorded, or not a part of the final edited film, it is at the sole discretion of Chloe Rose.

g. If something occurred at the event that the Client does not want to appear on the final film, the Client must instruct Chloe Rose in writing before post production begins.

h. In restrictive conditions such as rain, extreme temperatures and humidity, adequate shelter must be provided to the videographer if filming is required outdoors.

 

6 – Food

a. Chloe Rose will always bring a packed lunch with them on the day. Though if video coverage is greater than 5 hours, a hot meal provided by the Client is always very much appreciated. It is very important that this be served at the same time as any other food is served to guests. Vendor meals provided at any other time- for example at the end of guest service- may affect what footage Chloe Rose is available to capture.

 

7 – The Edit

a. Chloe Rose will endeavour to build your film around any special requests made within this booking form, but such requests are not binding instructions. Artistic interpretation cannot be guaranteed but every attempt will be made to comply with the Client(s) wishes. Chloe Rose will not be held responsible for scenes not included due to inclement weather or other conditions outside of Chloe Rose’s control.

b. Any final editing decisions are at the sole discretion of Chloe Rose.

c. Any changes requested on the final copy once sent out will be subject to a further charge not exceeding £40 per hour.

d. Additional copies will be supplied at current retail costs.

e. To comply with Copyright law, if a choir or musician performs any music live, then a licence needs to be obtained from the Composer and Publisher of the music (Legislation Copyright Designs and Patents Act
1988 Part II, s.181 et). Composers and Publishers are represented in the UK and Ireland by MCPS. If the music is being played from a CD, record or any other recording, a second licence needs to be obtained from 
the Record Company. The Record Companies are represented in the UK and Ireland by PPL. Wedding Rose Videos supply both licences in Paragraph (7e) as part of this wedding package.

 f. Completion is usually within 6-8 weeks from the date of the event (not including any bank holidays). Subject to Paragraphs 7.f.1 and 7.f.2 below.

  1.  The Client(s) supplies Chloe Rose all items required to complete the video before the event date.
  2. If after 6 months from the date of the event, the items and/or information required to finish the video is not forthcoming, then the service will have expired and an additional fee will be required for any subsequent editing.

 

8 – Acceptance of Goods.

a. The Client(s) shall give written notice to the Company within seven days from the delivery of goods of any respect in which it is alleged that the Goods do not comply with the Booking Form. Subject to no such notice, the goods will be deemed to comply with the Booking Form in all respects.

 

9 – Additional

a. We keep a master copy of your film in our archives for up to three years. You may order additional copies within this period as required. If you wish to order additional copies after that three year period we cannot guarantee that the master will be available.

b. The prices within this booking form are current at the time of viewing. Chloe Rose reserves the right to change and amend this booking form without notice at which point prices may change.

c. Unless stated in the ‘anything else’ section of this form and previously agreed, Chloe Rose retains Copyright of the goods produced from this booking form and are protected by the Copyright and Design act 1988.

d. Rights to the original footage captured and the completed edits as given remain with Chloe Rose, but Chloe Rose grants shared rights for those named in the contract to share the films privately. These must however be shared as given and not edited or altered in any way.

 

11 – Final Agreements

(a) This booking form including these terms and conditions constitutes the entire contractual agreement between the parties and supersedes all previous agreements between them relating to the subject matter of this contract. Each party acknowledges that, in entering this contract, it has not relied on and shall have no right or remedy in respect of any promises, statements, representations, warranties, assurances and understandings other than as expressly set out in this contract.

(b) This contract may not be amended except in writing and signed by each of the parties.

(c) A person who is not a party to this contract has no right to enforce any term of this contract.

(d) No failure to exercise, partial exercise or delay in exercising any right or remedy hereunder on the part of Chloe Rose shall operate as a waiver, nor preclude any other or further exercise thereof or the exercise of any other right or remedy by Chloe Rose. A waiver by Chloe Rose of a breach of any of the terms of this contract or of a default under this contract will not prevent Chloe Rose from subsequently requiring compliance with the waived obligation.

(f) This contract and the rights and obligations of the parties arising out of or in connection with it, whether contractual, non-contractual, pre-contractual or otherwise, shall be governed by, and construed and interpreted in accordance with, the laws of England and Wales. Any dispute or proceeding relating to or arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.